Returns & Exchanges
We want you to be completely satisfied with your purchase from shopnaghedi.com. If for any reason you’re not happy with your item, we’re happy to offer returns or exchanges within 14 days of delivery.
Return Policy
- Items must be unworn, unwashed, and in original condition with all tags attached
- Returns must be initiated within 14 days of delivery date
- Final sale items (marked “Final Sale”) cannot be returned or exchanged
- You are responsible for return shipping costs unless the return is due to our error
How to Return
- Visit shopnaghedi.com and log in to your account
- Navigate to your order history and select the item(s) you wish to return
- Follow the prompts to generate your return label
- Package your return securely and attach the provided label
- Drop off at your nearest shipping carrier location
Exchange Policy
We currently offer size exchanges for eligible items. To request an exchange:
- Follow the same process as initiating a return
- Select “Exchange” instead of “Return”
- Choose your preferred size
- If your requested size is unavailable, we’ll process a refund instead
Refund Process
- Please allow 3-5 business days for us to process your return once received
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable
- International customers are responsible for any customs/duties fees
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately through your account on shopnaghedi.com. We’ll work quickly to resolve the issue, which may include sending a replacement or issuing a refund.
Important Notes
- We recommend using a trackable shipping method for returns
- The customer is responsible for items until they reach our facility
- Processing times may be longer during peak seasons
For any questions not answered here, please visit our FAQ section or reach out through your account dashboard on shopnaghedi.com.